Returns & Exchanges
At Promescent, we want you to be completely satisfied with your purchase. If your new fashion items don't fit or meet your expectations, we offer a seamless 30-day return and exchange window for all unworn garments with original tags attached.
Start Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all labels and hygiene seals are intact, and include the provided packing slip.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing